Sophos antivirus updating failed

Posted by / 28-Jul-2017 03:54

Click OK to continue installation.” •Sophos returns the error “Error 3057.There was an unexpected error while attempting to create, repair or delete a user account.During the installation of Sophos Antivirus the install will fail or the install will complete but Sophos will not update, displaying the failed update icon.The Windows event log will log an event for Msi Installer with the following text: Product: Sophos Anti-Virus -- Error 3000.For more information, see Help and Support Center at The Sophos update log displays the text ERROR: The computer must be restarted.The registry is a database that Windows uses to house most of the critical information about programs installed on the computer, including the Windows operating system.

If you do not do so, Sophos may fail to install or not run properly.

Sophos returns the error “You do not have sufficient privileges to run the Sophos Anti-Virus main application. In order to be able to launch this application, you must be a member of Sophos Administrator, Sophos Power User or Sophos User group.

Please contact the Administrator.” A solution to this problem has been provided to us by Sophos.

Reading Sophos Knowledgebase article 53739 we see that an uninstallation of Sophos doesn't remove all the Sophos related registry keys (I have been able to confirm this also).

Troubleshooting Sophos Some users may have trouble installing the latest version of Sophos on their Windows operating system.

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Contact your support personnel.” •Sophos appears to install successfully but returns the error “You do not have sufficient privileges to run the Sophos Anti-Virus main application.